Overview
These Payment & Withdrawals terms govern the processing of deposits and withdrawals for Jili696, including identity verification, fee application, and dispute handling. They supplement the General Terms and Conditions and apply to all transactions initiated through the customer account. By funding or withdrawing from your account you acknowledge and accept these terms in full.
Deposits
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Minimum deposit: €25. The Operator may vary limits by payment method and jurisdiction; current limits are shown on the cashier page before you initiate a deposit.
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Maximum deposits: per transaction limits apply and can vary by method. You may initiate multiple deposits concurrently, subject to overall daily and monthly caps published on the cashier.
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Accepted methods: a broad range of instruments may be offered, including debit and credit cards, e-wallets, bank transfers, and selected digital assets where permitted. The options displayed to you in the cashier reflect your location and practice.
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Processing timeline: deposits usually credit to your account promptly after successful processing. Some methods may require additional verification steps and can take longer.
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Account ownership: you must use payment instruments registered to your name. Deposits from third parties or unconnected accounts are not permitted and may be reversed.
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Fraud and AML controls: deposits may be suspended or rejected if there is suspected fraud, unauthorised use, or mismatch of information. The Operator reserves the right to request supporting documents at any time.
Withdrawals
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Minimum withdrawal: €40. The minimums and maximums per withdrawal depend on the method selected and are disclosed in the withdrawal flow.
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Withdrawal methods: withdrawals are made to the same payment method used for the funded balance where feasible, subject to verification and compliance checks. Crypto withdrawals are directed to the wallet bound to the account; fiat withdrawals are issued to the financial instrument on file or another method the Operator approves.
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Verification prerequisite: all withdrawal requests require identity verification (KYC) and may require source-of-funds validation prior to approval. The Operator may delay or suspend withdrawals during verification or for compliance checks.
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Limits by method: per-transaction limits apply and may vary. If the requested amount exceeds method limits, withdrawals may be issued in multiple installments.
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Processing timeline: withdrawal requests are reviewed and approved or rejected within two (2) business days, subject to extended processing for enhanced due diligence or additional verification. Bank or processor timeframes apply after approval.
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Play-through requirement: to enable withdrawal, you must have wagered or played through a defined portion of your active deposit(s) a minimum number of times as specified in the current policy. This is an AML measure and may be adjusted by the Operator from time to time.
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Cancellation: you may cancel a withdrawal request before completion; funds will revert to your account balance and may be used according to your discretion. The Operator bears no responsibility for losses incurred during gameplay after cancellation.
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Fees and charges: certain withdrawal methods or jurisdictions may incur processing fees, currency conversion charges, or service fees. Such fees are disclosed before you confirm the withdrawal.
KYC and AML Compliance
The Operator conducts risk-based identity verification and anti-money-laundering controls on a subject-by-subject basis. You may be asked to provide documents such as a government-issued photo ID, proof of address, and confirmation of payment method ownership. The Operator may request additional documentation at any time and reserves the right to suspend or terminate access if verification cannot be completed to a compliant standard. Verification may be conducted prior to deposits, prior to withdrawals, or at random intervals for ongoing risk assessment.
Fees, Chargebacks and Refunds
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Fees: the Operator may levy processing, currency conversion, or method-specific fees. Any applicable fees are disclosed during the transaction flow and on the cashier page.
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Chargebacks: if a chargeback is initiated by the cardholder, the Operator may block the account and reverse funds as permitted by law and the card network rules. The Operator may seek to recover charged amounts, processing fees, and any penalties from the account holder.
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Refunds: refunds may be issued where funds were credited in error, or where contractual rights permit. Refunds are assessed by the Operator and processed within a reasonable period, not exceeding two (2) business days from receipt of the refund request. Refunds are returned to the same instrument or wallet used for the deposit, subject to network and issuer limitations.
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Impact of chargebacks or refunds: unresolved chargebacks, reversals, or refunds may result in the balance being treated as restricted or inactive and may affect eligibility for further activity until the matter is resolved.
Security, Fraud Controls and Data Integrity
All payment activity is subject to the Operator's security protocols. You must ensure that payment details and personal data are accurate and up to date. The Operator may freeze or withhold funds and restrict access if suspicious activity is detected or if required by law or regulatory authority. The Operator may, at its discretion, require additional verification to protect the integrity of transactions and fund flows.
Disputes and Resolution
If you dispute a payment or withdrawal, you must promptly submit a written inquiry to the Operator’s customer support detailing the transaction identifiers, dates, amounts, and the nature of the dispute. The Operator will investigate and respond within a reasonable timeframe, typically no more than ten (10) business days. If the dispute remains unresolved, you may seek escalation to the Operator’s compliance department or relevant regulatory body as applicable by jurisdiction.
Responsible Gaming and Legal Compliance
Underage gambling is prohibited. You must be of legal age to participate in gambling activities. The Operator provides responsible gaming measures including self-exclusion, deposit limits, cooling-off periods, and access to support resources. If you or someone you know may be at risk, use the available safety tools and contact support for assistance.
Policy Changes
The Operator reserves the right to modify these Payment & Withdrawals terms at any time. Updates become effective upon posting to the site. Continued use of the services after posting constitutes acceptance of the revised terms. You should review the policy periodically to stay informed about changes that may affect your rights and obligations.
